DELIVERY AND RETURNS
Our current delivery timescale for new orders is approximately 6-8 weeks. We appreciate that these timescales are slightly longer than normal due to the unprecedented challenges that we face during the pandemic. We are extremely grateful for your patience and understanding. All our sofas and chairs are hand made to order in the UK and this does take time. As they say, 'good things come to those who wait'.
Our usual delivery procedures have been altered to safeguard both our delivery teams and our customers (details below).
NEW DELIVERY PROCEDURES TO PREVENT THE SPREAD OF CORONAVIRUS
Please note new procedures have been introduced to protect both our customers and our delivery teams from the spread of Coronavirus. We do not require any paperwork exchange or signature on delivery. Our delivery team will take a photo of the delivered furniture inside to confirm delivery. Please provide our delivery team with washing facilities to wash their hands before and after delivery. Our delivery teams will be equipped with gloves, face masks, and face shields which they will use throughout the delivery to protect themselves and our customers. Our delivery teams will be health checked prior to departure and all vehicles disinfected. Please maintain social distancing with our delivery teams at all times. Delivery can only be made into households that have remained coronavirus symptom-free for fourteen days prior to delivery. We are not able to deliver into potentially infected households but we can make a kerbside delivery if required. Absolutely no contact will be made between delivery teams and household members in such circumstances. Our delivery team will contact you immediately prior to delivery to reconfirm that there are no symptoms in your household in the last fourteen days. Unfortunately, our premium service is currently unavailable.
Please note, we may only be able to offer kerbside delivery to households in certain areas with very high coronavirus levels or areas with the indian covid variant.
OUR STANDARD DELIVERY
We will contact you at least 7 days prior to delivery with the anticipated day of delivery. If you are happy with this date, we will then contact you at least 5 days prior to the delivery date with a three-hour timeslot. If the initial delivery date or time is not right for you, we will happily postpone your delivery to the next time we are in your area (usually within a couple of weeks). Of course the delivery team will be happy to call you en route to give you precise information as to their arrival if required. We deliver direct from our South Wales factories to your home using our fleet of 7.5 ton lorries. We deliver to any address on the UK Mainland or to a UK port of your choosing for onward shipment to Northern Ireland, any of the islands and abroad. All deliveries are undertaken by a two man delivery team so all you have to do is open the door and, if you’re feeling really sociable, put the kettle on. Our delivery team will position the furniture in the room of your choosing, take away all packaging if you want them to and allow you to inspect your furniture before signing for safe receipt. They are fully house trained and extremely skilled in getting sofas into the tightest of spots.
Our 7.5 ton trucks can get to 99% of residential locations, but some rural locations can create a bit of a challenge. If you live down a narrow lane or have restricted access to your property we maybe able to offer the services of our smaller Luton truck ( dependent on your proximity to our South Wales Workshop). Please call us on 01495 246763 to discuss.
PRICES FOR STANDARD DELIVERY
Mainland England and Wales: we charge £75 for our standard delivery service to any address in mainland England and Wales. Scotland: we charge £125 for standard delivery to any address in the lowland Scotland postcodes DG, TD, KA, ML, EH, G, FK, PH, KY and DD. An additional charge is made for deliveries to the remaining Scottish postcode areas. Sorry Highlanders! On occasion, we may need to use a third party carrier to deliver to some areas. Please contact us on 01495 246763 for more details.
Accessory charges vary, depending on the weight and value of the goods and if they are sent by Royal Mail or courier, to mainland England and Wales or Scotland. Please use our price calculator on the basket page or call for more information.
21 DAY MONEY BACK GUARANTEE
We know that choosing a new sofa online means you can’t necessarily try it out first. That’s why we offer a 21 day money back guarantee on all our furniture. You have 21 days from the day of delivery to try out your new sofas and chairs in the place it matters: your home. If, for whatever reason, you decide your new purchase is not quite right for you, simply let us know within 21 days and we will come and collect it free of charge. *
* Collection charges will apply to Scottish post-codes. Charges will reflect the initial delivery charge.
All Charles George furniture is guaranteed for two years against any defect in manufacture and materials, and five years for frames for your sofa or chair. In the unlikely event of a fault, we will collect, repair and return the furniture to you entirely free of charge.
You can cancel your order up to 21 days from the day your furniture has been delivered for a full refund ( subject to a collection fee in Scotland). If you wish to cancel your order or return your goods, please put your request in writing in an email on our contact page or via post addressed to Charles George Sofas, Viaduct Works, Crumlin Road, Crumlin, South Wales, NP11 3PL. Should you decide to cancel your order after delivery, we will arrange collection of your cancelled goods free of charge. Once the goods are returned to our workshop they will be inspected and, provided the goods are undamaged, a full refund will be issued. For full details on cancellations and refunds, please see our Terms and Conditions.